Data Protection & Privacy

okvl's Privacy Policy

Your personal information is completely safe with us — okvl protects your privacy through SSL encryption and strict data security measures.

1. Introduction & Purpose of This Policy

This Privacy Policy ("Policy") is issued by the organization operating the okvl platform ("we", "us") and applies to every member ("you", "user") who uses the website at https://okvl.lat and its related services ("Platform").

The purpose of this Policy is to clearly explain what information we collect, how we store it, who we share it with, and how we keep it secure — whenever you register on okvl, log in, complete a financial transaction, or use any of our services.

By continuing to use the Platform, you consent to this Policy. We recommend that you read it carefully and contact us if you have any questions.

2. What Information We Collect

okvl collects only the information that is necessary and avoids collecting irrelevant or excessive data. The scope of our data collection is described in the sections below.

2.1 Information You Provide Directly

When you fill out the registration form or manage your account, we collect:

  • Full name and username
  • Valid email address
  • Mobile number (for verifying bKash, Nagad, Rocket, or Upay)
  • Date of birth (for age verification — only those aged 21 or older may register)
  • Password (always stored in hashed form, never readable in plain text)

2.2 Transaction-Related Information

For financial transactions, we collect:

  • Deposit and withdrawal amounts and dates
  • Payment method used (bKash, Nagad, Rocket, Upay)
  • Transaction ID and status
  • Wallet number (partial, not complete)

2.3 Automatically Collected Information

Information collected automatically while using the Platform includes:

  • IP address and device identifier
  • Browser type and version
  • Pages visited and session duration
  • Referral source (which site you came from)
  • Cookies and session tokens (see Section 6 for details)

3. Purpose of Using Your Information

Collected information is used only for specific and legitimate purposes. okvl never sells your information to third parties.

🔐

Account Verification & Security

Confirming identity, preventing fraud, and stopping unauthorized use of accounts.

💳

Transaction Processing

Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining transaction history.

🎧

Customer Support

Resolving your issues quickly through 24/7 live chat and email support.

📊

Service Improvement

Analyzing the Platform experience to continuously improve gaming services, navigation, and features.

⚖️

Legal Compliance

Complying with applicable laws, enforcing responsible gaming policies, and ensuring age verification.

🎁

Relevant Communications

Keeping you informed about bonuses, promotions, and important updates (for consenting users only).

4. Sharing Information & Third Parties

okvl never sells your personal information to third parties or transfers it for advertising purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the respective Mobile Financial Service (MFS) providers. These organizations follow their own privacy policies.

4.2 Technology & Service Providers

We work with trusted technology partners for server hosting, data analytics, and security verification. These partners operate under strict confidentiality agreements and may use your information only for the specified purpose.

4.3 Legal Obligations

If we are required to provide information as part of a court order, government directive, or legal process, we are obligated to do so in accordance with applicable law. Where possible, we will notify you in advance.

4.4 Fraud & Abuse Prevention

To ensure the proper operation of the Platform, limited information may be shared with relevant authorities to detect or investigate fraudulent activity.

5. Data Security Measures

okvl employs multiple layers of security to protect your information. These measures are designed to ensure fair play and a safe, reliable Platform.

  • SSL/TLS Encryption: All data transmitted on the Platform is protected by SSL encryption, preventing anyone from reading it in transit.
  • Encrypted Data Storage: Sensitive information such as passwords and payment details is stored in encrypted form.
  • Access Controls: Only authorized staff can view your information, and only when there is a specific need to do so.
  • Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
  • Suspicious Activity Detection: Automated systems monitor unusual logins or transactions and temporarily secure accounts when necessary.
  • Two-Factor Authentication (2FA): Two-factor verification is available for added account security.

However, no data transmission over the internet is entirely risk-free. While we do our best to provide the highest level of protection, our liability is limited in the event of a potential security breach.

6. Cookies & Tracking Technologies

The okvl Platform uses cookies and similar technologies. These are stored as small text files in your browser and help improve the quality of our services.

6.1 Types of Cookies

  • Essential Cookies: Necessary for the basic functioning of the Platform — maintaining login sessions, security tokens, etc. These cannot be disabled.
  • Functional Cookies: Remember your preferences and settings, such as language selection.
  • Analytics Cookies: Monitor site usage to help improve our services.

6.2 Managing Cookies

You can delete or disable cookies through your browser settings. However, disabling essential cookies may limit some functionality of the Platform.

7. Data Retention Period

We retain your information only for as long as necessary. Our retention policy is as follows:

  • Active Accounts: All relevant information is retained while the account remains active.
  • Transaction Records: Transaction details are kept for a defined period as required by legal obligations and financial auditing needs.
  • After Account Closure: When an account is closed, personal information is deleted or anonymized within a reasonable period, though some data may need to be retained for a set time for legal reasons.
  • Inactive Accounts: For accounts that have been inactive for an extended period, information is reviewed and appropriate action is taken.

8. Your Rights

As a user of the okvl Platform, you have the following rights over your own information:

  • Right to Access: You may request to know what information we hold about you.
  • Right to Rectification: You may request correction of any inaccurate or incomplete information.
  • Right to Erasure: In certain circumstances, you may request that your information be deleted (this may not be fully possible where legal obligations apply).
  • Right to Object to Processing: You may object to the processing of your information for certain purposes.
  • Right to Withdraw from Marketing Communications: You may opt out of promotional emails and communications at any time.
  • Right to Data Portability: You may request that certain information be provided in a structured, machine-readable format.

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.

9. Protection of Minors

okvl is a platform for users aged 21 and older only. We do not knowingly collect information from anyone under the age of 21.

If we become aware that a minor is using the Platform, we will immediately close that account and delete the associated information. Age verification is mandatory at the time of registration.

If you believe a minor is using an account, please notify us immediately at [email protected].

10. Policy Changes & Updates

okvl reviews this Privacy Policy from time to time and may make necessary changes. If significant changes are made to the Policy, we will notify you in the following ways:

  • A notice will be displayed on the Platform.
  • A message will be sent to your registered email address.
  • The "Last Updated" date will be shown at the top of the page.

Continued use of the Platform after any changes will be considered as your consent to the updated Policy. We therefore recommend reviewing this page periodically.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please get in touch with us. Our support team is available 24/7 in both Bengali and English.

Email: [email protected]

Live Chat: Available 24/7 on the Platform

For information-related requests, please contact us from the email address registered to your account so we can verify your identity quickly.